Client Rights and Responsibilities
A Seaway Valley Community Health Centre client has rights and responsibilities related to the care and services received.
Respect and Safety for All
We are committed to providing a safe, respectful, and inclusive environment for everyone.
Aggressive, abusive, or threatening behaviour toward staff, clients, or visitors will not be tolerated.
This includes verbal abuse, physical aggression, harassment, or intimidation.
Anyone engaging in such behaviour may be asked to leave and may be denied services.
Thank you for helping us maintain a safe space for all.
Client Rights
Client Responsibilities
Client Rights
As a client of SVCHC, you have the following rights:
- To be treated with courtesy, dignity, and respect in a way that fully recognizes your individuality.
- To receive care in a safe and clean environment.
- To be informed of your health status and services to meet your care needs.
- To designate a person to receive information regarding your health status and service plan and, if necessary, to make decisions on your behalf, in accordance with the law.
- To raise concerns or to recommend changes without fear of retaliation and to be informed of the procedure for initiating complaints.
- To be assured of confidentiality regarding services delivered and privacy for your personal information.
- To have the opportunity to participate fully in decision making and obtain a second opinion concerning any aspect of your care.
- To accept or refuse treatment, including medication, and to be informed of the consequences of accepting or refusing treatment.
- To access, review and/or request an amendment to your record while in the presence of a service provider.
Client Responsibilities
As a client of SVCHC, you have the following responsibilities:
- To provide current and relevant information to your service provider team to assist them to provide appropriate care.
- To follow the care plan developed in consultation with you.
- To call us and schedule an appointment the day you are discharged from hospital.
- To be courteous and respectful of other clients, volunteers and staff and to understand that any threat, whether verbal, physical or otherwise, is grounds to term in ate the relationship.
- To recognize that the needs of other clients may sometimes be more urgent than your own.
- To recognize that your service provider will not provide any service or treatment that they consider to be medically or ethically inappropriate.
- To respect SVCHC’s property and comply with the Centre’s regulations and policies.
- To pay all health care expenses not covered by OHIP or private insurance.
- To refrain from smoking on the premises.
- To refrain from using scented products.